Welcome to NeoQuant Solution Pvt. Ltd.
360 Prime Customer Insight
Reduction in branch-level inquiries
Reduction in branch-level inquiries
The branch level inquiries reduced by 20%, allowing the staff at branch more time to focus on other necessary tasks.
Increased online request tracking
The number of customers that tracked the request statuses online exponentially increased, indicating that the solution was proving to be useful for them.
Improved customer experience
The improved customer experience strengthened the client-customer relationship to a great degree.
The client is a major private sector bank in India, offering financial services to large and mid-sized companies and retail businesses.
The client has the largest customer base across India with a major section of them being their prime customers. However, they lacked a centralized portal for their prime customers to track their requests, resulting in obtaining the status of requests becoming time-consuming. There was no way to give them a customized experience due to the unavailability of the portal.
Our goal was to deliver customer delight. We focused on reducing the time spent on obtaining the status of requests & building a solution that would help the customers get clarity regarding the progress of their service and application requests. We decided to build a solution with detailed view of prime customers’ journey and an opportunity for executives to deliver on time & re-raise tickets in case of delays.
NeoQuant implemented a single platform that allowed customers to track the status of their service and application requests. The platform is supported on both, iOS and Android. Additionally, the app status is customized based on business rules and they are configurable for easy understanding of the end user.
What the platform gives prime customers and executives.
Single Request Tracking Platform
- Customers track the status of their service and application requests on one platform.
- The platform is supported on both iOS and Android.
Configurable Status Rules
- The app status is customized based on business rules.
- The rules are configurable for easy understanding of the end user.
Customer Journey and Follow-up
- A detailed view of prime customers’ journey.
- Executives can deliver on time and re-raise tickets in case of delays.
The branch level inquiries reduced by 20%, allowing the staff at branch more time to focus on other necessary tasks.
Increased online request tracking
The number of customers that tracked the request statuses online exponentially increased, indicating that the solution was proving to be useful for them.
Improved customer experience
The improved customer experience strengthened the client-customer relationship to a great degree.
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